Commercial Applications


  • Protocols must be established not only to follow during a robbery but also after the robbery.
  • Robbery is a traumatic event which affects an employee mentally and physically.
  • Effective protocols will reduce employee absenteeism, lost productivity, attrition and workman’s compensation claims.
  • Protocols will mitigate liability claims that the employer failed to properly address post traumatic injury.


  • Remain calm and follow Robber’s commands
  • Do not volunteer any help
  • Only give to the Robber the money demanded
  • Do Not Ask If Robber Wants anything additional
  • The longer the robbery takes, the greater the chance the robber will become more nervous. The more nervous the Robber becomes the more apt the Robber will become violent.


  • Do Not treat the note as a joke or prank
  • (If the employee does not believe the note is serious the robber may feel forced to display a weapon, escalating the likelihood of harm)
  • Do not hold note up or display in anyway.
  • Try to place note out of sight and minimally handle.
  • The note is retained as evidence.


  • Do not create any surprises for the Robber
  • If you have to reach or move tell the Robber what to expect so not to startle robber.
  • If another person is expected back, tell the robber.


  • Include “Bait Money” along with other cash
  • There should be ten bills ($10 & $5) with recorded non-consecutive serial numbers and series dates under cash drawer. Record of the serial numbers should kept in another secure location)


  • Activate hold up alarm only if it can be done safely without being obvious to Robber
  • Make a mental note of Robber. Notice as much as possible about the Robber
  • Race, Age, Height, Build, Clothing Description
  • Head Shape, Eye Color, Nose, Mouth
  • Facial Hair
  • Right Handed or Left Handed
  • Accents, Speech Pattern
  • Tattoos, Scars, Smell of Alcohol
  • Weapon, Color, Barrel Length, grips, Automatic or revolver
  • What does the Robber say? EXACT WORDS
  • Watch Robbers hands, if no gloves, good fingerprints may be left. Make a mental note of what was touched by Robber
  • Do not attempt to bring attention to the robbery
  • Handle robber as you would any other customer
  • The most important role you have during the course of the robbery is to ensure the safety of all customers and employees


  • Activate alarm if not already activated
  • Call 9-1-1, Stay on Phone
  • Write down mental notes of Robber description
  • Note exit point of Robber and possible escape vehicle.
  • Lock all doors, no one enters or exits store.
  • Do not touch anything
  • DO NOT discuss what happened with other witnesses (Your own impressions should be kept until you have talked with authorities)
  • DO NOT tell customers that you have just been robbed. (Avoid any “Good Samaritans” from confronting Robber)


  • Provide the opportunity to meet with crisis counselor who specializes in trauma recovery, within 12 to 48 hours
  • Managers will visit affected employees that day and inquire on their well being. (An important part of recovery for impacted employees is the perception that management cares and supports them)
  • DO NOT discuss other business
  • Give affected employees the option to go home and return the next day
  • Educate employees that they may experience emotions of anxiety, disbelief, anger, shock, guilt and helplessness.
  • Monitor employee well-being by asking specific questions.
  • “How did you sleep last night?” “Are you having flashbacks?”
  • Asking “are you OK?” or “how are you doing” is usually responded with “I’m fine” even if the employee is far from fine.
  • Avoid the “what if syndrome”
  • It is common for victims to speculate on what could have gone wrong. Even those who were not present.
  • In a compassionate manner, remind the employee that their fear fantasy did not happen and point out that continuing to think of what could have happened only serves to continue the traumatization